Gamer's Galaxy Support
An offline account is a shared Steam account with the purchased game , provided for personal use in offline mode.
It is ideal for those who want to play through the single-player campaign without paying for full access. After purchase, you instantly receive a login and password, allowing you to log in to the online gaming platform (Steam, Battle.net, Uplay, etc.) and install the game.
In some cases, the platform (ex. Steam guard) may require an additional code upon login. If this occurs, the code will be sent to you via chat and email.
The game remains on your device, and you retain access to the account indefinitely. You can enjoy the game at any time—whether today, in a month, or even a year from now. There is no time limit on gameplay.
This account belongs to us and personally registered by Gamer'sGalaxy. The game, purchased from an official store, is licensed, ensuring that no one can reclaim or take the account away from you. Your game saves will also remain safe.
It is important to note that this is not a game activation or someone else’s account. You do not need to download any “unofficial” activators or additional software.
All usage instructions and answers to potential questions can be found in the game tab and will be sent along with the license code.
After purchase, you instantly receive a login and password, allowing you to log in to the online gaming platform (Steam, Battle.net, Uplay, etc.) and install the game.
Your purchases are always available in the “Orders” section. To access them, simply log in to your account. Additionally, the details will be sent to your email.
Most likely, you purchased an offline account — this is a shared account that is provided for use in offline mode only.
Online features are limited, but it is suitable for playing through the story campaign.
If Steam family sharing is enabled or other users are present on the account, don’t worry — these factors will not affect your gameplay.
Don’t worry!
First, check the FAQ on our support page. If you don’t find the answer to your question, please log in and use the Support Request form available on the support page.
For urgent inquiries, you can also reach us via our Telegram channel for a quick chat with our support team.
Alternatively, you can email us at support@gamers-galaxy.com
Unfortunately, this is not possible. Products purchased by the buyer are non-refundable or exchangeable once they have been received.
We sincerely apologize for the error.
Please reach out to us with your order number and a screenshot of the activated product.
This will help us investigate and resolve the issue promptly.
We value our customers’ satisfaction and will do everything possible to address the situation to your satisfaction.
We apologize for any inconvenience this may have caused and appreciate you bringing it to our attention.
Are the games official?
Yes, all of our products are official and sourced from authorized resellers like Steam, Origin, Battle.net, and more.
We understand that the discounts we offer might raise concerns about authenticity.
Rest assured, we’ve received over 2,000 reviews across various platforms, including TrustPilot.
We take pride in our commitment to customer satisfaction and guarantee that we only sell authentic products at the best prices.
If you’ve been charged for a purchase on our e-commerce website but haven’t received your product, please contact our customer support team immediately for assistance.
This issue could be due to a few reasons, such as:
•Processing delay
•Payment issue
•Other reasons
When contacting our support team, please have the following information ready:
•Order number
•Proof of payment (screenshot or photo of the transaction)
Our team will investigate the issue and take the necessary steps to resolve it as quickly as possible. We apologize for any inconvenience and appreciate your patience. If we cannot resolve the issue, we will either issue a refund or re-deliver the product as soon as possible.
Customers can securely checkout using multiple methods, including CryptoCloud and Stripe. Payment is available via all major credit/debit cards and cryptocurrencies like Bitcoin, Litecoin, USDT, and USDC. The available payment options will be displayed after adding products to your cart.
Please make sure you entered the correct email address when making your purchase, and check your spam folder.
Yes, we use secure payment platforms. If you’re paying with a credit or debit card, you can securely complete your payment through PayPal.
Absolutely safe! The confidentiality of your information is protected by both the store and the payment processor. The payment is only processed for the exact amount of the product chosen at checkout. Additionally, placing an order is not possible unless your bank card is protected by 3D-Secure, which safeguards both the store and the customer from card fraud.
If you did not receive your activation email after signing up for an account on our website, there are a few things you can try:
1. Check your spam or junk folder. Sometimes emails can accidentally end up there.
2. Make sure you entered the correct email address when signing up. Double-check for typos or errors.
3. Wait a few minutes and check your email again. Sometimes there can be a delay in receiving emails.
4. Contact our customer support team by emailing us at support@gamers-galaxy.com. Please include your account information and the email address you used to sign up, so we can assist you as quickly as possible.
We apologize for any inconvenience this may have caused, and we will do our best to help you resolve the issue as quickly as possible.
You need to log in your account and click on orders tab where you will see all your purchases
The product page indicates which region or country the game can be activated in.
Products labelled as "Worldwide" region can be activated from any place in the world (unless otherwise indicated). Games tagged as "EU" can be activated only in Europe (including the UK), “UK” can only be activated in the United Kingdom, and "US" can only be activated in the United States.
Please make sure that the region of the game you are buying matches your region/country otherwise it will not work.
No, the account is protected by Steam Guard, and activation can only be done on one PC per purchase. Access to the account is unlimited; however, the activation code is provided only for one computer.
Please note that when purchasing a game for offline play:
•It is prohibited to play online.
•Reinstalling/updating Windows, modifying game files, or logging out of the account may break the activation.
•The account is not for sale, and attempting to change account details is prohibited.
1 - “I can’t log into the account - error code 50”
Or
2 - “An error occurred when logging into the account, please try again later.”
Both of these errors can happen when trying to activate offline accounts and indicate that the account has reached the maximum number of users at the moment.
Please try logging in again after 10-15 minutes. It’s usually easier to access and download the game during the night or early morning.
If you’re still unable to access the account after several attempts, please contact technical support, and we’ll assist you.
Unfortunately, something went wrong: link to error.
This error is related to Denuvo protection. Please contact technical support, providing your order number, email, and a screenshot to request a replacement. We usually process replacements quickly (5-20 minutes). After that, activate the game once and immediately switch to offline mode.
Please note that when purchasing games with offline activation, staying online after activation is prohibited and may lead to account suspension.
As we don't develop the software we sell, we cannot take responsibility for performance issues you may experience even if your system meets the requirements. Please contact the developer.
Also always be sure to check the minimum requirements listed on the product's description page in the System Requirements tab, as we are not responsible if you buy a game, whose minimum requirements are not covered by your computer.
These abbreviations indicate regional restrictions for the offer.
EU stands for Europe;
US for the United States;
CA for Canada;
EMEA for Europe, Middle East, and Africa;
LATAM for Latin America.
Products labeled with those can only be activated in the specified regions.
‘Global’ products can be activated anywhere in the world.
In addition, you will find the details regarding any restrictions in the description of the product.
If you require urgent technical support, we’re here to help even faster. Connect with our team via Telegram for immediate assistance.