Why are there other players on the account I purchased?
What should I do if I have issues with the product?
If I don’t like the game, can I get a refund?
I received a different product than the one I purchased.
Are the games official?
An offline account is a shared Steam account with the purchased game , provided for personal use in offline mode. It is ideal for those who want to play through the single-player campaign without paying for full access. After purchase, you instantly receive a login and password, allowing you to log in to the online gaming platform (Steam, Battle.net, Uplay, etc.) and install the game.
In some cases, the platform (ex. Steam guard) may require an additional code upon login. If this occurs, the code will be sent to you via chat and email.
The game remains on your device, and you retain access to the account indefinitely. You can enjoy the game at any time—whether today, in a month, or even a year from now. There is no time limit on gameplay.
This account belongs to us and personally registered by Gamer'sGalaxy. The game, purchased from an official store, is licensed, ensuring that no one can reclaim or take the account away from you. Your game saves will also remain safe.
It is important to note that this is not a game activation or someone else’s account. You do not need to download any “unofficial” activators or additional software.
All usage instructions and answers to potential questions can be found in the game tab and will be sent along with the license code.
After purchase, you instantly receive a login and password, allowing you to log in to the online gaming platform (Steam, Battle.net, Uplay, etc.) and install the game.
Your purchases are always available in the “Orders” section. To access them, simply log in to your account. Additionally, the details will be sent to your email.
Most likely, you purchased an offline account — this is a shared account that is provided for use in offline mode only.
Online features are limited, but it is suitable for playing through the story campaign. If Steam family sharing is enabled or other users are present on the account, don’t worry — these factors will not affect your gameplay.
Don’t worry! First, check the FAQ on our support page. If you don’t find the answer to your question, please log in and use the Support Request form available on the support page. For urgent inquiries, you can also reach us via our Telegram channel for a quick chat with our support team. Alternatively, you can email us at support@gamers-galaxy.com
Unfortunately, this is not possible. Products purchased by the buyer are non-refundable or exchangeable once they have been received.
We sincerely apologize for the error.
Please reach out to us with your order number and a screenshot of the activated product.
This will help us investigate and resolve the issue promptly.
We value our customers’ satisfaction and will do everything possible to address the situation to your satisfaction.
We apologize for any inconvenience this may have caused and appreciate you bringing it to our attention.
Are the games official?
Yes, all of our products are official and sourced from authorized resellers like Steam, Origin, Battle.net, and more.
We understand that the discounts we offer might raise concerns about authenticity.
Rest assured, we’ve received over 2,000 reviews across various platforms, including TrustPilot.
We take pride in our commitment to customer satisfaction and guarantee that we only sell authentic products at the best prices.
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If you require urgent technical support, we’re here to help even faster. Connect with our team via Telegram for immediate assistance.
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