User Agreement

Public Offer

Omnivera Digital Ltd

This public offer (hereinafter — the "Agreement") defines the terms of service and governs the relationship between Omnivera Digital Ltd, with its registered office at 306 Victoria House, Victoria, Mahe, Seychelles (hereinafter — the "Seller"), owner of the Gamer's Galaxy online store, and the user (hereinafter — the "User"). By clicking "Accept", completing a payment, or registering in the online store, the User confirms that they have read, understood, and agreed to this Agreement. If the User does not agree, they must immediately stop using the online store.

1. Subject of the Agreement

1.1. The Seller grants the User access to digital goods and services, including:

license keys for activating software and video games;
offline accounts with access to games;
game account rental services;
subscription access to a catalog of game accounts;
software and related digital goods.

1.2. The User agrees to pay for and accept services in a timely manner in accordance with the terms of this Agreement.

2. Subscription Terms

2.1. A subscription grants the User access to the game account catalog for the paid period. Current pricing and subscription durations are published on gamers-galaxy.com.

2.2. The subscription is activated automatically upon successful receipt of payment by the Seller or its payment service provider.

2.3. The subscription renews automatically at the end of each paid period by charging the payment method linked by the User, unless the User cancels the subscription before the next billing date. By subscribing, the User expressly consents to automatic recurring charges according to the selected plan. The Seller may retain records of the User's consent to recurring charges, including the date, time, and relevant transaction information.

2.4. Each recurring charge is processed on the date corresponding to the original payment date, or as otherwise determined by the payment service provider.

2.5. The User may cancel automatic subscription renewal by any of the following methods:

through their account on gamers-galaxy.com in the "Manage Subscription" section;
by sending a request to support@gamers-galaxy.com with the subject line "Cancel Subscription" and the email address associated with their account.

Cancellation must be made no later than 24 hours before the next scheduled billing date. After cancellation, access to the catalog remains active until the end of the paid period; no further automatic charges will be made.

2.6. The Seller may modify the catalog, including by adding, replacing, or removing accounts, without prior notice to the User. The Seller does not guarantee the permanent availability of specific games or accounts in the catalog.

2.7. The User may use access to accounts for personal use only. Sharing account credentials obtained through the subscription with third parties is prohibited. If a violation is detected, the Seller may suspend the subscription without a refund.

2.8. The Seller is not liable for account bans imposed by gaming platforms, including Steam, Epic Games, EA App, or similar platforms, resulting from the User's actions that violate the rules of the respective platform.

3. Payment Terms

3.1. Payment is accepted via bank cards and other payment methods listed on the online store website.

3.2. When placing an order, the User selects a preferred payment method and may be redirected to the payment page of a third-party payment service provider or acquiring bank.

3.3. The Seller does not collect, process, or store full bank-card details. Card payments are processed by the relevant payment service provider or acquiring bank in accordance with its own terms and security procedures.

3.4. If additional authentication is required by the User's card issuer or payment provider, including 3D Secure authentication, the User may be redirected to the relevant authentication page. For information regarding such authentication, the User should contact their bank or payment provider.

3.5. The Seller may change subscription pricing for future billing periods. The User will be notified of a price change no less than 14 calendar days before the next scheduled charge, via the email address provided at registration and/or through a notification in the User's account. If the User does not cancel the subscription before the new price takes effect, this is considered consent to the updated price. Price changes do not apply to already paid periods.

4. Service Conditions

4.1. Access to paid services is granted upon simultaneous fulfillment of the following conditions:

User authentication via login and password;
full prepayment for services or sufficient balance in the User's account, where applicable.

4.2. The User's balance and transaction history, where available, are displayed on their personal page in the online store.

4.3. The User may not transfer their rights under this Agreement to third parties or allow third parties to use their account.

4.4. The User must keep their login and password confidential. The Seller is not liable for unauthorized use of these credentials by third parties, except where such unauthorized use results directly from the Seller's breach of its obligations.

4.5. The Seller may impose additional restrictions on the provision of services, including to comply with the terms of partner platforms, payment providers, or applicable law.

4.6. Services are generally available around the clock, except during maintenance periods, technical failures, or circumstances beyond the Seller's reasonable control. The Seller may notify Users of planned maintenance through the website.

4.7. The Seller may engage third parties to provide certain services, including payment processing, hosting, customer support, and technical infrastructure.

5. Obligations of the Parties

5.1. The Seller agrees to:

provide services in accordance with the terms of this Agreement;
maintain records of payments and service usage by the User where reasonably necessary;
use reasonable efforts to maintain the functionality of the catalog and technical infrastructure;
notify the User of subscription price changes no less than 14 calendar days before the next charge;
notify the User of other material changes to the terms through the website, the User's account, or email.

5.2. The User agrees to:

pay for services in a timely manner;
monitor their account, subscription status, and payment information;
read official notices from the Seller;
use services for personal purposes only;
comply with this Agreement and the rules of relevant gaming platforms;
ensure the technical capability to receive services on their end;
provide accurate and up-to-date information when registering and making payments.

6. Liability of the Parties

6.1. The User is responsible for the accuracy of the information provided during registration and payment.

6.2. If the User violates the terms of this Agreement, the Seller may suspend or terminate access to the services without a refund, to the extent permitted by applicable law.

6.3. The Seller is not liable for the actions of third parties or for losses arising from circumstances beyond the Seller's reasonable control, including failures of gaming platforms, payment providers, telecommunications networks, or hosting providers.

6.4. To the maximum extent permitted by applicable law, the Seller's total liability in connection with a specific service or subscription period is limited to the amount actually paid by the User for that service or subscription period.

6.5. The Seller is not liable for the security of the equipment, software, internet connection, or accounts used by the User to access the services.

6.6. The Seller is not liable for account bans or restrictions imposed by gaming platforms, including Steam, Epic Games, EA App, or similar platforms, resulting from the User's violation of that platform's rules.

7. Refund Policy

7.1. One-Time Purchases (license keys, offline accounts)

7.1.1. A refund for a one-time purchase may be available in the following cases:

the paid digital product was not delivered to the User within 48 hours of payment; or
the User experienced technical issues with the received product, and the Seller is unable to resolve them within 48 hours after the User contacts support.

7.1.2. A refund will not be issued if the User received and activated a license key, accessed or used an account, or otherwise received the digital product and subsequently changed their mind, except where required by applicable law.

7.2. Subscription and Recurring Payments

7.2.1. A refund for a subscription payment may be available if the User has not used any account from the catalog and submits a refund request within 24 hours of the payment or automatic charge.

7.2.2. If the User has accessed at least one account from the catalog during the relevant subscription period, no refund will be issued for that period, except where required by applicable law.

7.2.3. If an automatic charge occurred after a price change without the notice required under Section 3.5, the User may request a refund of the difference between the old and new price within 48 hours of the charge.

7.2.4. If the catalog was completely unavailable due to the Seller's fault for more than 48 consecutive hours during the subscription period, the User may request a partial or full refund for the affected period.

7.3. Refund Request Procedure

7.3.1. To request a refund, the User must contact support as specified in Section 12 of this Agreement and provide:

a detailed description of the reason for the refund;
the email address used at registration;
the date and payment reference number;
the last four digits of the card used for payment, where applicable.

7.3.2. If approved, refunds will be issued to the original payment method where technically possible. The Seller will initiate the refund within 24 hours of approval; the time required for the funds to appear may depend on the payment service provider or issuing bank.

8. Term and Modification of Terms

8.1. This Agreement enters into force upon acceptance by the User and remains valid until termination.

8.2. The Seller may amend the terms of this Agreement at any time. The updated version takes effect three business days after publication on the Seller's website, unless a longer notice period is required by applicable law or expressly stated in the updated version.

8.3. The User is responsible for independently monitoring changes to the Agreement. Continued use of the online store after changes take effect constitutes the User's acceptance of the updated terms.

8.4. In the event of termination of the Agreement, it ceases to be effective immediately, unless otherwise required by applicable law.

9. Governing Law and Dispute Resolution

9.1. This Agreement is governed by and construed in accordance with the laws of the Republic of Seychelles.

9.2. Any dispute arising in connection with this Agreement shall first be resolved through good-faith negotiations between the User and the Seller.

9.3. If no agreement is reached, the dispute shall be submitted to the competent courts of the Republic of Seychelles, unless mandatory consumer-protection laws applicable to the User require otherwise.

10. Confidentiality and Data Protection

10.1. The Seller undertakes to process and protect the User's personal data in accordance with applicable data-protection laws and the Seller's Privacy Policy.

10.2. The Seller will not disclose the User's personal data to third parties without the User's consent, except where disclosure is necessary to provide the services, process payments, comply with legal obligations, protect the Seller's legitimate rights, or where otherwise permitted by applicable law.

10.3. By registering on the website and accepting this Agreement, the User agrees to the Privacy Policy published on gamers-galaxy.com. The Privacy Policy is an integral part of this Agreement.

11. Payment Security

11.1. Payments are processed by independent payment service providers and/or acquiring banks using their own secure payment infrastructure.

11.2. The Seller does not receive, process, or store full payment-card information, including card numbers, expiry dates, or security codes.

11.3. The User is responsible for ensuring that payment information submitted to a payment service provider is accurate and that the User is authorized to use the selected payment method.

11.4. The Seller may use reasonable technical and organizational measures to protect information processed through the online store. However, no method of electronic transmission or storage is completely secure, and the Seller cannot guarantee absolute security.

12. Contact Information

12.1. For all questions related to the use of services, refunds, or technical issues, Users may contact Gamer's Galaxy support:

Company: Omnivera Digital Ltd
Registered address: 306 Victoria House, Victoria, Mahe, Seychelles
Email: support@gamers-galaxy.com
Website: gamers-galaxy.com

12.2. The Seller undertakes to respond to User inquiries within 24 hours on business days.

13. Final Provisions

13.1. This Agreement constitutes the entire understanding between the Seller and the User regarding the use of Gamer's Galaxy services and supersedes all prior agreements on the subject matter.

13.2. If any one or more provisions of this Agreement are found to be invalid or unenforceable, this does not affect the validity of the remaining provisions.

13.3. Continued use of the online store following any amendments to this Agreement constitutes the User's acceptance of the updated terms.